Tag Archive: online technical support


Online Scamming to Extort Money Using False FBI Messages

Beware of the Fake FBI Messages on your PC

The rise of internet has brought people from all over the world closer. Now, it is not only easier to interact with people but you can do almost everything online. But along the comforts of internet, comes the nuisances of online scammers.

With a drastic change in how we do our banking and pay for goods and services, millions of people surfing the internet fall victim to hackers and cyber thugs every day.

Yet another incidence has come to light wherein online scammers look forward to thieve you. The Federal Bureau of Investigation (FBI) has cautioned computer users to ignore a phony message, supposedly from its officers, that freezes computer screens and asks them to pay a fine for visiting undesirable websites.

Ransomware

Reveton ransomware, also known as “drive-by” virus, freezes a user’s computer and display a fake FBI message stating that there was a violation of the federal law and they would have to pay fine for visiting an inappropriate website.

The malware enters a user’s computer thorough an attachment and gets installed when he visits an infected website. Once infected, the victim’s computer freezes immediately, and the monitor displays a screen stating that user’s IP address has been identified by FBI or the Department of Justice’s Computer Crime and Intellectual Property Section or any other department for visiting child pornography sites or participating in any other illegal online activity. And to unblock their system, user will have to pay a fine using a prepaid money card service. Or else, criminal charges would be filed against him.

The virus is nothing but a scare ware designed by cyber hooligans and thieves to frighten innocent computer users and extort money from them.

Resolution

Here are the suggestions given by The Internet Crime Complaint Center for the victims of the Reveton virus:

  • Do not pay or provide any personal information.
  • Even if u are able to unfreeze your computer, the malware may still be working in the background, stealing all your personal info like passwords, credit card numbers, photos, videos, etc. File a complaint and look for updates about the Reveton virus on the IC3 website.
  • Get technical help from a computer professional to delete the virus from your computer.

PCCare247 is a premier Technical Support Company with Certified experts resolving all your computer issues round-the-clock. Get rid of all computer threats and protect your computer system from virus, malware, spyware and many other maladies with 24×7 computer technical support services by PCCare247.

PCCare247 is launching new sub-domain that will prove as milestone in online antivirus support as it will aid those disgruntled PC users who have been taken up by the problems of their antivirus software.

PCCare247 - Antivirus Support
New York, United States – Wednesday, 20th June, 2012: After months of dedicated efforts, brainstorming sessions, and in-depth analysis, PCCare247 is now up with spanking new Antivirus sub-domain on its website. With its ardent focus on plethora of antivirus products, this new-fangled one intends to scale the length and breadth of glitches that plague antivirus programs. From installation, un-installation, to updates and up-gradation issues, the sub-domain has left no stone unturned in redeeming the naïve users from these pestering troubles. Not only that, two new sections namely- “Reviews” and “News”, have also been included in order to assist users in decision making process and also to keep them up-to-date on the new developments taking place in the field of digital security.

On the launch of this new sub-domain, one of the spokesmen from the company said, “This new sub-domain will prove as milestone in online antivirus support as it will aid those disgruntled PC users who have been taken up by the problems of their antivirus software. Besides this, the new concept will further allow them to understand the genesis of the problem, thereby assisting them in getting the appropriate solution for their matter concerned and that too, 24 x 7.”

Being the brainchild of eminent research and development team, through this new sub-domain PCCare247 has once again proved its mettle in online technical support.  Moreover, Microsoft certified technicians were also being instrumental in bringing this development materialized, as they contributed their years of experience on dealing with a plenty of technical issues of PC users across the world, day in day out.

About PCCare247.Com

Established in the year 2009, PCCare247 is an online technical support provider for computer and its related issues, primarily to the UK, USA, Australia and Canada. It delivers its premium antivirus support services across all brands including McAfee, Norton, Kaspersky, CA, Avast!, G-Data, F-Secure,  Bitdefender, Aladdin, Panda, ESET NOD-32, BullGuard, AVG, and many more.

For further details you can log on to http://antivirus.pccare247.com/

Or alternatively, get in touch with the company at:

India
Office No. 3, 6th Floor,
DLF Cyber City, Building No. 14B,
Gurgaon, Haryana – India
Phone: +91-124-4655200
Fax: +91-124-4655299
E-mail: contact@pccare247.com

USA
600 Mamaroneck Avenue
Suite 400 PMB # 400-18, Harrison
NY 10528
Ph. No. : +1-888-291-2867
Fax No. : +1-516-908-4908
E-Mail: contact@pccare247.com

Online privacy/ Online security

Online Protection Mantra

Internet, which was invented to simplify lives of people with its instant approach and quick service delivery, now seems to be troubling them. The internet savvy users, venturing into cyberspace, on a lookout for information and prompt services, are now whining about the thriving security threats.

With threats thronging out in the World Wide Web and rising dependence on internet to fulfill the info needs, it gets almost indispensable for a user to acquire a protection mechanism which minimizes risks and capitalizes individual efforts. Let’s go through some quick conducts to check such risks online:

1.      Get Security Software

A simple security program can protect your computer from viruses, malware, and spywares. You don’t have to shell out your money for better security. Free antivirus software like Avira Free Antivirus or AVG Anti-Virus may just work fine for your computer. Experts recommend procuring a number of free cyber-protection tools instead of getting just one. Also, get a firewall.

2.      Smart passwords

Use passwords that are difficult for cyber-criminals to guess. Use lengthy passwords with combination of symbols and numbers for different accounts. Change your passwords more often. Even the software giant Microsoft recommends changing passwords every three months.

3.      Get cagey of WiFi

Using Public Wi-Fi is convenient, but it’s not certainly the safest. Accessing work email, bank accounts or your social accounts may put your privacy under question, while using free Wi-Fi. Enhance your security by logging into secure sites with web addresses starting with “https”.

4.      Be careful while clicking:

Spam emails can subterfuge as mails from your colleagues or businesses. Don’t click on suspicious links in spam emails as they could be a ‘phishing attack’. Type the website address in a separate browser window in case you wish to check the account. Also do not respond to emails promising to send free gifts won by you, seeking your personal information like Address, Bank Account no., passwords, etc.

5.      Evaluate the risks

Know how your information is being used while surfing online. Learn how the World Wide Web tracks you and use the data. Is your current geographical location visible on your Social Networking accounts? Look for steps to hide it.

6.      Remove your trails

Browsing privately gives user the peace of mind that his information is safe. Put your web browser in ‘Private Mode’. Doing so clears the history and cookies automatically. But the websites visited by you may still know your identity. Using updated versions of search engines like Mozilla Firefox and Google Chrome, can further restrict the entry of spywares and malwares into your computer systems.

7.      Intellectual Thinking

Understand the threats.  Don’t click and download frantically. Keep your phones password-protected. Don’t reveal your full name, date of birth, family members’ maiden names, Social Security number and other private information on social networking sites.

These pointers can help computer users build the first protective layer in protecting themselves from cybercrime. But for a complete security shield, it gets mandatory for a user to get professional help from experts. And what better than getting Technical expertise online. A number of premier organizations like PCCare247, that ranks high in the Computer Support arena, provide 24×7 technical support services to millions of computer users worldwide. Get round-the-clock tech support by certified experts at reasonable prices with PCCare247.

Computer Security - Computer Help

Outsourcing Computer Security Services - A Wise decision

The technologically advanced world with internet as its major information provider has been facing Computer Security issues from time to time. Perpetual threats from cybercriminals have made businesses and home computer users to reassess their Computer protection decisions. Website hacking to attack innocent visitors; penetrating into databanks to pilfer customer information and trade secrets; and entering PCs to steal confidential financial information; cyber crooks are relentlessly targeting millions worldwide. Hence, putting in place a robust Computer security system becomes an indispensable task of every business as well as an individual.

But due to the huge costs involved in acquiring an in-house IT security team, well equipped with security tools, small businesses and home users compromise with their PC security endangering their privacy. Keeping these factors in mind, a large number of small firms and hapless PC users are outsourcing the computer security service providers. These service providers offer advanced technologies and security experts at affordable prices, as the burden of the cost is spread across many clients.

Whether to choose them or not??

Taking services from an outside firm, generally, makes Managers edgy as they are required to sanction them complete access to their company systems. But obtaining security services from such firms can help small and medium sized firms to reduce their IT costs as well as get expert solution to all the security issues.

The businesses can obtain services as per their requirement than incurring ongoing costs of full-time staff and instruments.  So instead of focusing on the security of their systems, firms can now pay full attention to their actual business processes.

Choosing the reliable one…

After one decides to outsource its computer security services, the question of selecting the most reliable organization ascends. One would probably select such an organization that can meet all the basic security needs including computer security, network security, email filtering for spams, protection against malwares and spywares, and much more.

Checking for legitimacy and the extent of services offered by the company becomes a mandatory task for any business. Among a huge number of organizations offering computer security services, PCCare247 turns out to be a front-runner in providing all inclusive services to small, medium & large businesses as well as home PC users. With its round-the-clock online technical support services by Certified Technicians, PCCare247 ensures complete security of computers giving users freedom of all the technical distresses.

Fend off cybercriminals with an unswerving Computer support services by PCCare247 at reasonable prices.

Computer Security Tips

Computer Security

Mounting information needs and the pervasive use of computer networks, especially internet, to meet these requirements has made computers vulnerable to security threats stealing user’s privacy.

Safeguarding oneself from such security threats and protecting their private data like bank details, email account, photos, videos, etc. from being leaked to the world, users must take some precautionary steps.

Precautionary Steps

Email Security

  • Remove unfamiliar Emails: Delete email attachments from unknown people without opening them as they may contain malwares or virus eyeing confidential information on your computer. Also, beware of strange links or attachments given in Instant Messaging (IM) programs as they may have malicious codes attached.
  • Use smart passwords: Use strong passwords with a minimum of eight characters with a mix of special symbols, numbers and letters. Use different passwords for different accounts.

Secure your Computer

  • Enable Firewall: Install firewalls on computers as they keep unauthorized programs from attacking the computer systems even if they have access to your network.
  • Use updated Antivirus software: Use a trusted antivirus program with regular updates, as an outdated antivirus program may not protect you from newer threats developed by hackers.
  • Use anti-spyware/Anti-malware protection: Install a trusted anti-spyware and anti-malware program. Make sure you keep these programs updated.

Browser Security

Select browsers wisely. Be it Microsoft Internet Explorer, Google Chrome or Mozilla Firefox, each browser offer distinctive features with different security settings. Check your Browser Security and Privacy settings periodically, matching your internet activities and usage level.

Use Encryption

If you store your personal data on a laptop or other portables devices, use encryption software. Encrypting the devices helps in protecting the data stored in the device in case it is stolen or lost.

Online Privacy

  • Read Privacy Policies: Make sure you read the privacy policies of websites you are visiting before disclosing any personal information, to ensure security of the data supplied.
  • Avoid downloading files from insecure websites: Download files like wallpapers, screensavers, games, or other programs from secure websites only. Always download files to the Downloads folder and make sure you scan the folder before running them.
  • Social networking safety: Check and disable the GPS locator of your mobile device to display your location on social networking sites like Facebook, Twitter, Orkut, Stumbleupon, etc. while uploading pictures or videos, if you don’t want the world to know your current location.
  • Shop online safely: While submitting purchase information, check for the lock icon on the browser’s status bar that indicates secure submission of data. Also, be sure that “https” appears in the browser address bar before making an online purchase as this indicates the site being secure.

A defenseless computer system without any protective shield is more likely to get infected by viruses and hackers than a computer with some defending mechanism. So, adopting these precautionary steps can dodge the threats mongering the cyber world and protect your computer falling prey to threats unarmed.

Despite taking these precautionary measures, your computer may fall prey to such threats making your computing experience an annoying one. To ensure complete security of your computer system, comprehensive computer technical support services from eminent organizations like PCCare247 must be sought. PCCare247 provides comprehensive Computer support services including Virus Removal, Malware Removal, Spyware Removal, Windows OS Support, Printer Help, Network Support, Browser support and many more.

PCCare247 which has been a major player in providing Computer Support services globally is now offering extensive Mac support services for your Apple products too. Free yourself of all your computer worries by selecting PCCare247 as your computer service provider.

Network Security - Wi-Fi Security

Is your Wi-Fi network secure?

The ever increasing needs for information and services has made the use of Internet practically unavoidable. Recognizing the importance of internet in fulfilling these needs, further enhancement in technology is being done regularly to provide easy internet access to users across the globe.

Wireless networking is one such technology that helps users to stay connected with the world through internet wirelessly. Also known as Wi-Fi, it proves out to be a convenient way to wirelessly access internet permitting electronic devices to wirelessly exchange data over a computer network.

But with the ease and convenience of cable free network availability over a wide area, comes the risk of illegitimate access of the network by cyber hooligans. The unlawful sharing of a network with such cyber-thugs can put users’ privacy under question, revealing private information like passwords, bank account details, photos, videos, etc.

Understanding the security threats hovering over the wireless network, securing it with suitable defense mechanism becomes an essential task of every internet-savvy user.

 

Network Pilferage

The action of tracing and exploiting security-exposed wireless LANs is known as war driving. With an inadequately protected Wi-Fi network, unauthorized users may gain access to network to get free internet or may be to accomplish their nefarious goals.

In an urge to obtain quick and easy access to internet, users tend to accept default settings of the network, leaving it vulnerable to fraud, abuse and even cyber-crime. An open network may invite cyber hooligans to distribute child pornographic content; acquire personal information; or build attacks on other computers/networks.

Network Security Steps

But with the following precautionary measures at user’s end, such network security threats may be restrained.

Router Manual: Every router offers different features in different locations which must be studied carefully before use.

Change Default Passwords: The default usernames and passwords of the router must be changed immediately.

Turn on Encryption: As most routers are compatible with an inbuilt data encryption options like WEP, WPA and WPA2, WPA2 encryption must be used for better security of the network.

Change Default SSID: SSID is the name of the network. Hackers can easily crack network security once they know the brand of the router as mentioned in the default SSID by entering default usernames and passwords of that particular brand. Also, avoid using personal information like name, address, etc. as it allows criminals in the vicinity to locate you.

Turn On Mac Address Filtering:  Every network device (router, wireless card, network card, etc.) consists of a Mac address, a number similar to 06:R5:J8:23:8M:B4 which identifies your network device.  Mac filtering allows only the Mac addresses logged in the router to access the network restricting invaders.

Turn off Broadcasting SSID: Turning off the broadcasting of SSID will make it difficult for a criminal to identify and attack networks.

Assign and Filter IP Addresses for Devices: Setting a static IP address for all devices connecting wirelessly allows the router to further filter the devices that are allowed to use the network.

Firmware upgradation: Firmware upgrades fixes bugs, near susceptibilities and offer new features and security updates for routers.

Update Operating System: Be it Windows, Linux or Mac, operating systems must be updated as it covers the security holes of the computer.

Use Firewalls: Enable firewalls on computers as they keep intruders from invading the computer systems even if they have access to your network.

Use updated antivirus: Use a reliable and updated antivirus program; and scan the hard drives regularly.

Reduce Signal Range: Place routers in the center of your home for a better coverage for home and less spillage of signals outside. Also, some routers allow you to reduce the signal strength so as to cover a limited area.

Turn off Routers: Turn off routers when you leave the home for extended periods.

Though following these steps will not guarantee 100% protection, but these will surely build a strong protective layer for your network.  For a hassle free network security support and matchless computer support services, help from premier organizations like PCCare247 could be sought that ensures service delivery round-the-clock. PCCare247 guarantees unparalleled Online Technical support services at reasonable price for users across the globe.

Hackers target Children playing games online

Children playing Games online - An easy target for Hackers

Hackers in urge to satisfy their greedy needs are adopting numerous dishonest methods to extract private information from user’s computers. With every step towards technological advancement, cyber hooligans are bringing in new-fangled ways to crack users’ computer security. This time Hackers target children who in an impulse for entertainment visit numerous cartoon gaming sites. Such sites disguised as innocent looking gaming destination, end up installing malwares into their parents’ computer, thereby stealing vital information.

A Sneak-in Game plan of Hackers

Innocent kids unaware of the deceitful techniques of such fraudsters, tend to click on suspicious links culminating the security gears of the computer, enabling them to access private data of their parents.

According to recent reports, various websites offering free games, misguides users to get ‘driveby downloads’ resulting in infection of computer with the deadly Trojan virus, which further directs their PC to other infectious sites.

With children hopping impulsively between different sites makes them vulnerable to more serious virus attacks than the adults.

An Antidote

Although it is difficult to identify the illegitimate websites by just viewing it, users can protect their privacy with some precautionary steps.

  • Educating children on the dangers posed by such malicious websites and taming their online gaming activities, becomes the first step of the cautionary stride.
  • User must ensure that the browser used is up-to-date with its security features like warnings activated.
  • Installation of a reliable Anti-virus program that notifies user of a website being infected and blocking such threats to enter the computer.

Despite using all such measures, users tend to fall prey to the cyber thugs, sneaking into their computer on a look-out for confidential information. Users should take professional help from elite organizations assuring comprehensive security of their PC from such malicious elements and waning users computer distresses.

PCCare247 a forerunner in providing Online Technical Support to computer users worldwide, offer 24×7 Computer Support to all brands of desktops and laptops, assuring complete security to computer users. PCCare247 promises to provide unsurpassed Tech help and round-the-clock IT Technical support services for all your computer related issues.

PCCare247www.PCCare247.com, a one-stop platform for people seeking help with PCs and associated peripherals has taken it upon itself to offer cutting-edge tech support solutions. Catering to premier brands such as Sony, HP, Dell, Lenovo, Toshiba, Compaq and Asus, the entity goes deep down into covering issues affecting the above mentioned brands via its workforce of 500 plus techies.

While offering lucrative support packages, the brand of experts from the organization are always in a position to provide unique tech support services to clients on a 24×7 basis. With the initial list of on-demand services ranging from quick diagnostics, anti-virus solutions, PC tune-ups to helping them out with enhanced data backup as well as restoration of the latest software and drivers if and when the need be. Yet, at the same time going out of its way to make clients aware of any potential hardware and software issues known to play havoc with a PC.

Speaking further on the development, the CEO of PCare247 said, “Our organization PCCare247 has always strived to give a great deal of advice on a broad range of topics, affecting a PC and its other associated peripherals.” And yes, “With PCCare247’s network of experienced professionals, clients are at a liberty to get any help they want on a 24×7 basis.”

At the same time the provision of online tech support services is also an endorsement of the organization’s commitment towards providing a world-class customer experience, while also addressing common challenges consumer technology manufacturers have to face at the end of the day. For as it goes clients often end up reaching out to manufacturers with questions or issues having nothing to do with the technology purchased, as they simply don’t know where else to turn. Considered to be a scenario where www.PCCare247.com ends up bridging the gap between the problem and a solution at all times.

About PCCare247: PCCare247 is a premier online tech support company offering solutions to hapless PC users 24×7. The expansive range of tech support solutions offered by the company acts as a lifeline for many PC users in desperate times.

For further information please log on to www.pccare247.com

Or alternatively, get in touch with the company at:

India

Office No. 3, 6th Floor,

DLF Cyber City, Building No. 14B,

Gurgaon, Haryana – India

Phone: +91-124-4655200

Fax: +91-124-4655299

E-mail: contact@pccare247.com

USA
575, Lexington Avenue

4th Floor New York,

NY 10022

Phone: +1-888-291-2867

Fax: +1-516-908-4908

E-mail: contact@pccare247.com

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Computer virusDuqu’s Origin:
In October, a new, highly-sophisticated virus, named “Duqu” began to appear in the cyber world. Discovered by the Symantec Corporation, this mysterious computer virus had a code similar to the Stuxnet virus; held responsible for wreaking havoc on Iran’s nuclear program.

With various government and private agencies worldwide sprinting forward to unlock the secret of the virus; suggested the virus was a brainchild of sophisticated hackers looking forth to mount attacks on critical infrastructure such as power plants, oil refineries and pipelines.

Feats of Duqu:
The Duqu virus targets victims via an email with a Microsoft Word attachment. According to a Symantec researcher, the virus found in the email but not the attachment ends up taking control of the computer. If unchecked, it can proliferate in the network and seriously end up threatening the privacy of a computer system.

Quite similar to Stuxnet virus, Duqu instead of destroying systems infects them through penetration, resulting in creation of “back door” vulnerabilities. And if that’s not enough, the Duqu attacker also has the ability to “install programs; view, change, or delete data; or create new accounts with full user rights.

After-effects of the attack:
India bolts server linked to Duqu computer virus:
According to a recent report, Indian authorities initialized an investigation of a computer server in Mumbai for links to the Duqu malicious software, which some security experts warned could be the next big cyber menace.

Web Werks, a Mumbai-based Web-hosting company, ended up giving an image of the suspicious virtual private server to officials from the Indian Computer Emergency Response Team (CERT-In). A step taken after the security firm Symantec Corporation latched on to a server communicating with computers infected with the Duqu virus.

As informed by an employee of Web Werks, officials from India’s Information Technology Department seized two hard drives and various other parts of the server from their company.

Answering the attack:
Microsoft has reacted to reports of the Duqu Trojan virus, admitting that it even though it doesn’t have a patch yet, but it is working around to mitigate its affect on Windows. To this effect, Microsoft has issued a temporary fix for the malignant Duqu virus — also known as “Son of Stuxnet” — which could affect users of Windows XP, Vista, Windows 7 as well as Windows Server 2008. Further, the company added it is also working on a “high-quality security updates to address the culprit ‘Duqu’ ”.

The IT experts encourage customers to either apply the workaround or ensure updated signatures from their anti-malware vendor based on the information provided by the Microsoft. With the best and unparalleled anti-malware solution, various premier organizations like PCCare247 provide the best online technical support and protection of the computer systems from such malicious viruses.